Who is responsible
CBS CEILING WHOLESALE (PTY) LTD operates the Laveo South Africa website and is responsible for personal information submitted through it. Privacy questions and requests can be sent to info@laveo.co.za.
What we collect
When you contact us, we may receive your name, email address, telephone number, enquiry subject, message and any product or project information you choose to include. Basic technical logs and essential cookies may also be used to keep the website secure and functioning.
Why we use it
- To answer product, specification, availability and retailer questions.
- To route your enquiry to the appropriate CBS team member.
- To maintain security, diagnose faults and meet lawful recordkeeping obligations.
We do not use an enquiry to subscribe you to marketing unless you separately choose to receive it.
Sharing and retention
Information may be processed by service providers that support our website, email and customer-management systems. We may share a relevant enquiry with a listed retail partner only when needed to help you and where appropriate. We retain information only for as long as reasonably necessary for the enquiry, related business records and legal obligations, then securely delete or de-identify it.
Your choices and rights
You may ask us to access, correct or delete personal information we hold about you, object to certain processing, or withdraw consent where consent is the basis used. Email info@laveo.co.za so we can verify and handle your request.
You may also raise a concern with South Africa’s Information Regulator. The purpose and processing conditions of the Protection of Personal Information Act are described by the South African Government.
Changes
We may update this notice when the website, our services or legal requirements change. The revision date above identifies the current version.